Privacy Policy
Last updated: June 2026
Introduction
At snug-isle, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information when you use our website and services.
Information We Collect
We may collect the following types of information:
- Contact information such as your name and email address when you submit an enquiry
- Details about your pet and the services you are interested in
- Technical data including your IP address, browser type, and device information
- Usage data about how you interact with our website
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Deliver the pet care services you request
- Improve our website and services
- Send you relevant information about our services if you have consented
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Your consent when you submit enquiry forms
- Contractual necessity when providing services to you
- Legitimate interests in operating and improving our business
- Legal compliance where required by law
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist us in operating our website and business
- Legal authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
Cookies
Our website uses cookies to enhance your experience. For detailed information about our cookie practices, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Address: 42 Harbour View Road, Surry Hills, NSW 2010, Australia